Shipping & Returns
Shipping is free on every order to a U.S. address, with no minimum. We don't ship outside the United States yet.
Shipping
Delivery times
Every piece is made to order, so nothing sits in a warehouse waiting. That means a little more time, and a product made specifically for you. Different pieces take different amounts of time to make, so here's what to expect.
Apparel: 2 to 5 business days to make, 2 to 5 business days in transit. Typically 1 to 2 weeks.
Clocks: 2 to 4 business days to make, 2 to 5 business days in transit. Typically 1 to 2 weeks.
Knitwear: 7 to 12 business days to make, 3 to 4 business days in transit. Typically 2 to 3 weeks. Knitwear is hand-finished and takes longer than our other pieces. From November through December, allow 9 to 16 business days to make, or about 2.5 to 4 weeks total.
Ordering more than one piece?
Because each item is made to order in the studio best suited to it, pieces from different categories are made and shipped separately. They may arrive on different days, and you'll get separate tracking for each. Nothing is missing, it's just traveling on its own schedule.
Business days
Business days are Monday through Friday, excluding holidays. Orders placed on a weekend begin production the following business day. All times are estimates, not guarantees.
Holiday ordering
For delivery before December 25, order knitwear by November 20, and apparel or clocks by December 8.
Tracking
You'll receive tracking by email as soon as your order ships.
Returns & exchanges
Every piece is made just for you, so we don't offer cash refunds for a change of mind. We do want you to love what you got. If it isn't right, you can return it within 30 days of delivery for an exchange or store credit.
Your options
Exchange. Swap for a different size, color or design. If your new choice costs more, we'll send you a link to pay the difference.
Store credit. Get the full amount you paid as credit to use any time. Store credit never expires.
What can be returned
Returned pieces must be unused and in their original condition.
Apparel and knitwear: unworn, unwashed, and free of stains, odors and pet hair.
Clocks: undamaged and unscratched, in the original packaging.
How to return a piece
Email info@propergandadesign.com within 30 days of delivery. Include your order number and whether you'd like an exchange or store credit.
We'll reply within 1 business day with the return address.
Ship the piece back. Return shipping is paid by you, and we recommend a tracked service.
Once your return arrives, we'll start making your new piece or email your store credit within 3 business days.
Exchanges are made to order, so allow the delivery times listed above.
Damaged, defective or misprinted orders
That's on us. Email a photo of the problem to info@propergandadesign.com within 30 days of delivery, and we'll send a replacement or a full refund, your choice, at no cost to you. In most cases you won't need to send anything back.
Questions
Email info@propergandadesign.com. A real person, the artist, reads and answers every message within 1 business day.